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Service Technical Support - Night Shift

Adjustments
Calibration
Calibrations
Clarify
Correspondence
Customer Interaction
Customer Service Oriented
ESD
Technical Support
Test Measurement
Description:

We are looking to add Calibration Service Technician to our team. Chosen individual will be responsible for the following:

• Perform calibrations, adjustments, and basic repairs on Test Measurement and Diagnostic Equipment (TMDE).
• Solve technical problems of limited scope and complexity. Escalate more difficult repairs to experienced technicians.
• Work with clearly defined objectives on customer service assignments that may be repetitive in nature.
• Working within your area of expertise, you will clarify, analyze, develop, and implement actions and solutions while supporting field staff and customers.
• Provide consistent, solid contribution to team and service center delivery goals.
• Adheres to established production processes and is responsible for achieving established team production goals.
• Provides internal and external customer satisfaction through effective communication, innovation, and direct application of technical skills.
• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly.  Understanding of and compliance with ESD protocol and connector care is a must.
• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.

Shift Details: 
Monday through Friday, 10p-6:30am

Requirements:
• This position requires some specialized training/certification in electronics (prefer AS degree in this field), or applicable Military experience.
• 2+ years of related experience in the calibration and repair of electronic test equipment is preferred.
• Demonstrates electronic and mechanical competence.
• Exercises good discretion in the use of time and other Keysight resources. Maximizes the use of existing assets, multi-tasks effectively, and ensures Keysight resources are used properly (i.e. connector care, ESD, ETE).
• Maintains high workmanship standards and delivers on commitments. Promotes ESD, Service Note compliance, and other programs that are conducive to the delivery of high quality service and minimization of re-repair.
• Communicates effectively with internal and external customers. May initiate customer interaction as appropriate. Escalates issues through appropriate channels when necessary. This is done verbally or via written correspondence.
• Possesses excellent organizational skills.
• Exhibits the ability to build and maintain professional relationships with wide range of people.
• Adheres to the highest standards of business ethics

QUALIFICATION/ LICENSURE :
  • Work Authorization : Green Card, US Citizen
  • Preferred years of experience : 3+ Years
  • Travel Required : No travel required
  • Shift timings: 9 AM to 5 PM
Job Location California City, California (On-Site)
Pay USD 29.16 - USD 32.91 Per Hour
Contract Duration 1 year(s)